How much does a consultation cost?

A flat R379, paid upfront when you book. There are no line-item extras and no medical aid gap cover to worry about — the fee you see when you book is the fee you pay.

Do I need medical aid?

No. Team 24-7 consultations are paid directly, so there is no medical aid check, pre-authorisation, or claim process to go through.

How quickly can I see a doctor?

Most patients are in a video call within minutes of booking. All doctors on the platform are available for same-day consultations.

Are the doctors properly registered?

Yes. Every doctor on Team 24-7 consults under one HPCSA-registered practice, so you’re always speaking to a properly registered South African doctor.

What can a Team 24-7 doctor actually help with?

Everyday General Practice concerns — colds, flu, infections, skin conditions, chronic medication repeats, sick notes, and referrals to a specialist when needed.

How do I get my prescription or sick note?

Your doctor sends it to you digitally before the call ends — no clinic visit required to collect anything.

Is the video call private?

Yes. Consultations are private, encrypted video calls, and your details are handled in line with POPIA. Nothing about your consultation is shared beyond your own care.

What do I need to join a consultation?

Just a phone, tablet, or laptop with a camera and a stable internet connection. No app download or account setup is required to book.

Can I choose which doctor I see?

Yes — you can browse the doctors currently available on the Our Team page and book with whoever suits you.